The term unlocked refers to a cellular phone which is not bound to a single carrier

A cellular phone's band is the frequency in megahertz on witch it operates. Band options are as follows:
850MHz (USA)
900 MHz (Europe and Asia)
1800MHz (Europe and Asia)
1900MHz (USA)

The acronym GSM stands for Global System for Mobile communications. Originally developed for use in Europe, GSM now controls over 70% of the global cellular market.

Despercia doesn't guarantee the color of the phone if it's not specified on the web site.

Despercia.co.uk guarantees only manual, battery and home charger. Any additional accessories would solely depend on the phone manufacturer only. As the manufacturer reserves the right to change the accessory content.

Most of our cell phone products are purchased overseas and may come with European or Asian home chargers, U.S converter adapters will be shipped along with your order. Orders shipped international do not come with European or Asian converter adapters. Customers may need to purchase converter adapters on there own discretion.

Once order is fulfilled, email is sent containing the copy of your receipt and your package tracking information.

Once you receive your email with your tracking number, log onto www.ups.com to track your package. For UK shipments you can also contact UPS directly at (08457877877). For international shipments you can contact UPS at 18007827892.

Yes. Despercia requires credit card verification on all orders being shipped internationally.
If you make your purchase on a domestic credit card from the UK, and ship abroad, please, contact your credit card company and list the international shipping address to your records. Upon receipt of your order, a Despercia Representative will contact your financial institution to verify your international shipping address.If you make your purchase on an international credit card, a Despercia Representative will contact your financial institution for verification of your billing/shipping address. If your financial institution does not perform Name/Address verification, alternative payment options will be offered.

To qualify for bulk/wholesale rates you must buy:
5 or more of the same unit
10 or more assorted units (non-accessories)
15 or more accessories

Despercia strives to supply our customers with the most competitive pricing available at all times. Unfortunately, Despercia is not able to accept competitor's coupons, or offer price protection.

Despercia has a several warehouses across the globe. If your item is in stock in one of our international warehouses, your order will fall into backorder status. A request for shipment will be issued from our main office in New York.
Despercia also offers pre-release items. The status on these orders will automatically default to backorder. In this case, the items will be shipped when they become available.

Please contact Despercia if 14 days have passed since you placed your order. Pre-orders can only be shipped once the item becomes available.

Please contact Despercia to cancel an order/item from your order. If an Item has been fulfilled, a 5% restocking fee may apply.
Please Note: Order is not cancelled until confirmation e-mail received.

Please contact Despercia at +44 (0) 208-792-6848.
Please note: The missing item may be on backorder.

Please contact Despercia at +44 (0) 208-792-6848.
Please note: All such cases must be reported within 14 days of delivery. Cases not reported within this timeframe will be referred to the manufacturer.

We try to fulfill your order as soon as it is placed. However, sometimes delays with orders that involve activated equipment are usually related to credit check information that needs to be re-verified by the carrier. You can help expedite the order by reviewing your info before submitting an order and by including a daytime contact number where you can be reached. And check your e-mail for status update. The most common reasons why we may need to contact you before shipping your order:
Carrier-related:
- You ordered a new activation, but you already have an account with the carrier
- Credit check info is incomplete or mistyped
- Carrier requires additional identity verification
- Carrier requires a deposit
- The service plan you selected is no longer available
Other:
- For our customer's protection, we may need to verify your credit card/identity with your financial institution.
- Your products are backordered
If you decide to place an order for a back-ordered product or pre-order, our site will indicate an estimated time of availability. If we discover that an item is out-of-stock after you have placed your order, we will update you (via e-mail). Occasionally, we post the Estimated Time of Arrival (ETA) for popular products that are out of stock. Otherwise, we do not offer ETA on products, due to industry intangibles. Out of stock products that remain listed on our website are usually in stock within a week or so.

For fraud prevention purposes, if your billing and shipping addresses are different, we must verify your shipping address with you bank. Please contact the bank that issued your credit card and have your shipping address listed as an alternate address in that bank's memo field.

You have the option to pay by using a Personal Check, Cashier's Check, Money Order, or Bank Wire Transfer (Note: All Prepaid Orders, including Cashier's Checks, take longer to process because they must first be cleared with our bank). You'll have to contact customer support center for further payment details.

It doesn't matter where your credit card was issued. But please, note, that Despercia isn't responsible for the additional conversion charges made by a particular bank. Despercia can only refund the amount authorized on the credit card.

Address verification is a precautionary measure Despercia.com performs to ensure your safety and deter fraudulent activity. We conduct address verification through your credit/debit card issuer to confirm your identity and verify the validity of your purchase, ultimately protecting your credit and privacy.
If you wish to ship to an address other than your billing address, please contact your issuing bank and have your shipping address added as an authorized alternate ship-to address in the record/memo field. We will contact your bank using the bank number you have provided to verify this information after you've placed an order. Please allow an extra day to verify any alternate ship-to address.
Both your billing and shipping addresses must be verified before an order is shipped. If you encounter any trouble when attempting to add an alternate shipping address, let the card issuer know that you are placing an online order and that the retailer must verify your personal information before shipment to eliminate the possibility of fraud. Then, simply give us a call at 02087926848 to let us know and we will re-attempt address verification to complete the processing of your order.

On Despercia's homepage, customers can create an account, and become official Despercia clients.
Please note: You must have an account to complete a purchase.

After signing in to your account, you may edit your information by accessing the Show/Edit tab.

Upon request, your password will be emailed to your existing email address.

After signing in to your account, you may edit your information by accessing the Show/Edit tab.

Please contact Despercia.co.uk at 02087926848

Any item, for any reason, returned to Despercia requires an RMA (Return Merchandise Authorization) Number. Contact Despercia to acquire an RMA Number.
Please Note:
Items returned to Despercia without an RMA Number are subject to 10% fee.
Items returned to Despercia without an RMA take longer to process.
Despercia reserves the right to refuse a return without an RMA Number.
Despercia reimburses shipping costs or provides return labels for defective items only.
If package is returned from UPS as not delivered or refused, customer will be charged shipping fee for the return.

If you receive the wrong product, please contact Despercia to acquire an RMA Number and initiate the return/replacement of the item.

Despercia will issue an RMA Number and accept your return under the following conditions:
- Your returned item must be in resellable/like-new condition.
- You must have the original manufacturer's packaging, all included accessories, software and manuals; all of which must be in resellable/like-new condition.
If your item arrives defective, or becomes defective within 14 days from your date of purchase, Despercia will issue an RMA Number issue FULL refund. Return shipping fees will be reimbursed by Wiredia if your item is found to be defective.
If your item is NOT defective, Despercia reserves the right to charge 10% restocking fee. Engraved products are not refundable under any circumstances. Exceptions: Opened Accessories and DUAL BAND PHONES (International Phones) (Phones which DO NOT carry either a 850/1900 MHz Frequency) are not covered under Despercia's Return Policy.

All our phones come with 1-year warranty. Some of the devices are under international warranty. All warranties are for manufacturer defects only. Despercia.co.uk will service or replace defective merchandise with the exact model within 14 days. If the product needs repair after 14-days grace period, you may submit it directly for service to the local Authorized Repair or Service Center.

Orders placed before 6 pm GMT, are usually processed on the same day, provided no additional information is required by Despercia.co.uk to complete your order. Orders placed after 6 pm GMT will be processed on the following business day, provided no additional information is required by Despercia.co.uk to complete your order. Orders might be processed within 1-3 business days.

Unfortunately, Despercia.co.uk is unable to change shipment information after an order has been submitted. Your order will have to be cancelled and resubmitted.

Yes! For your protection, Despercia.co.uk will verify all shipping address's with your financial institution, so please contact your financial institution before you place your order and ask them to add your alternate shipping address to your records.

Despercia.co.uk will refund shipping fees in the following circumstances only:
Inaccurate shipping method used by Despercia.co.uk
Defective merchandise returned with RMA
Please Note: Defective merchandise returned without an RMA will not be eligible for any shipping refunds.

All shipping rescheduling must be worked out with the carrier.

Despercia.co.uk charges £15 for UPS Worldwide Express Delivery. At the moment, all our products are shipped from NY. The shipping cost includes the domestic fees/customs duties already. The delivery time is 1-3 business days.

Despercia.co.uk will email you a copy of your invoice including your tracking number on the day of shipment. Packages are traceable on www.ups.com

Despercia.co.uk will email you a copy of your invoice including your tracking number on the day of shipment. Packages are traceable on www.ups.com

Unfortunately at this time Despercia.co.uk does not allow pick-ups or drop offs of orders to London office location.

Please note that we are not responsible for duties and GST. You are advised to consult your local government import office if you have questions. Import duties, customs duty, VAT taxes, brokerage and clearance fees is the responsibility of a buyer or receiver.

Despercia.co.uk does not offer any price guarantee, because industry prices change too often. If your order has not been shipped yet, you can take advantage of the new price and get it adjusted by means of contacting Despercia directly. Despercia.co.uk will not be refunding the difference if the order has been fulfilled already. All prices are as posted at the time of purchase.