Terms and Conditions
If you would like to talk directly to Despercia.co.uk or would like to place an order over the phone, please call 1-646-336-7000, office 24 hours a day, Mon-Fri.
1. Delivery
1.1 Your credit card will not be charged until the day we ship your goods.
1.2 If your goods fail to arrive within 28 days of dispatch, you will have the option of either a full refund or a replacement shipment.
1.3 Where an incorrect address has been given to Despercia.co.uk with the order we reserve the right to charge for any extra carriage costs incurred.
2. Returns
2.1 If your goods arrive faulty or damaged, or a fault becomes apparent in the first 14 days after delivery, we will replace the goods as soon as possible after the faulty goods have been return to us. If we can not replace the goods, we reserve the right to a full refund.
2.2 If the goods are not faulty you have 14 days from the day after the goods arrive to cancel the order and return the goods for a refund. A refund will be provided within 30 days. We do not refund delivery costs in these cases. Minimum of 25% restocking fee will apply.
2.3. To qualify for a refund, you must obtain RMA number before returning the item. All returns without an RMA number are subject to an additional 10% restocking fee. ALL items must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, manuals and all accessories. If any returned goods are not in resellable condition, we reserve the right to charge an additional fee or refuse the refund all together.
2.4. If you terminate your contract past 14 days and return the goods to us, you will be charge usual restocking fees and a $250 cancellation fee by Despercia.co.uk in addition of any fees that could be assessed by your contract provider.
3. Sales Tax
3.1 All prices listed on the site exclude sales taxes.
3.2 All customers in the State of NY will be charged 8.37%. All goods sent to a New York State address will be charged 8.37% as well.
4. Pricing
4.1 Whilst we endeavour to ensure the prices on our website are as accurate as possible, we reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.
4.2 If an order is placed for an item with an erroneous price, and the erroneous price is less than the cost price of the item, we reserve the right to offer to process the order at cost price or give the customer the opportunity to cancel the order.
4.3 Prices on out-of-stock or pre-release items are valid for one week after the order is placed. If the price changes when stock becomes available customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.
5. General
5.1 We reserve the right to decline any order for any reason.
5.2 These terms are governed by the laws of State of New York and any disputes will be decided only by the courts of New York State.
The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.
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